Bosch Rexroth in cooperation with more7 Polska created aWorkflow module in their copyrighted CRM - piloT. Detailed analysis of the requirements was the basis for the development of customer relationship management for Bosch Rexroth to provide a platform to create active mediation process support for business.

We were looking for a company with extensive experience in the design of CRM systems, that will help us in the development of our CRM system. The choice was a company more7 Polska. What convinced us was an experience of more7 in designing applications based on open source solutions. - explains Michał Boguszewski, project manager from Bosch Rexroth.

As part of the development of the CRM piloT, following functionality were implemented:

• system of documentation and information flow - Workflow (in particular inquiries and customer orders).
• MS Outlook calendar sync with calendar CRM piloT - plugin to MS Outlook.

We wanted to use the experience of the outside, doing the outsourcing of one of the modules in our CRM system - comments Michał Boguszewski - more7 company for years specializes in the implementation and consulting of CRM solutions. WorkFlow module sewn according to our needs , in accordance with our guidelines. Working with more7 was a collaboration with an experienced partner , so the assumed effect of the development of the CRM system was quickly gained at the same time not exposing ourselves to the risk factor for failure of implementation.

Original CRM7 system is an individualized solution, which allows Bosch Rexroth to customize its functionality to specific customer needs regardless of industry and size. It was this feature mainly a decisive factor for choosing a system CRM7 by customers.

See also:

• Other case studies on CRM7 implementation